Warranty

Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:

• Normal wear resulting from standard usage that occurs over time. (chipped topsheet from docks, sun faded topsheet, etc)
• Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
• Damage to product resulting from improper care or unnecessary roughness. (jamming tip/tail into obstacles, product flying off of roof racks, etc)
• Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.

We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.

Our customer service is always happy to help you out. If you have your doubts concerning you warranty issue, then please contact us first before submitting!

Login to your Customer Account and go the 'Product Returns' section. You will be guided step by step through the warranty process.

Did our FAQ not answer your question? You can always contact one of our experts.
Email: [email protected]
Phone: +31 682 940 930